Office of Urban Innovation
City of Worcester, MA
The Office of Urban Innovation is committed to creating an infrastructure where we begin to look at innovative ways to improve service delivery and get Worcester moving in the direction of creating a Smart City.
Data Driven Government
Through the use of data analytics, process engineering, performance measures and Smart-Cities solutions, the Office of Urban Innovation strives to boost customer service and save taxpayer money through greater accountability and improved efficiency.
This office will focus on three main objectives:
- Develop performance management processes with departments.
- Design and establish a performance measure program, which will use data to understand and measure areas of underperformance and improve service throughout city government.
- Design and establish an Open Data Portal and Dashboard for greater transparency and communication with the public.
- Create and establish LEAN Management Principles to address some of the City's most challenging operational and customer service issues.
- Create a Smart Cities team that works on innovative solutions using technology to leverage new opportunities and development.
Informing Worcester
City Data at your Finger Tips
Informing Worcester is the City's publicly accessible open data portal which is used to provide free and easy access to city data. It currently has datasets containing over records of city data. The available data is sourced from numerous City departments and covers a variety of services.
No registration is required for access. The Innovation Office team is continually working to increase the available data with new additions. Visit the portal to see what it has to offer.
See What's New and Recently Updated
Initiatives
What's Next for Worcester?
We work with city leadership and departments to provide smart city solutions to current challenges. Our efforts range from advocating for new policy proposals to creative solutions to enhance city operations and services.
Our Team
Staff Bios
Ideas are critical but it takes people to make them a reality. Meet the team at the Innovation Office dedicated to using modern best practices, and new technologies to continuosly improve City of Worcester services.
Contact Us
Contact Information
The Innovation Office is located at Worcester City Hall and open during normal operating hours. Contact us via the telephone number or email address listed below.